FAQ

1. How do I register for a wholesale account?

You can register for a wholesale account by visiting our website and filling out the wholesale application form. Once approved, you will receive login details to access wholesale pricing.

2. Is there a minimum order quantity (MOQ)?

For Gifts customers MOQ is $300 AUD (ex. GST) per order. Some product ranges may have specific unit minimums - these will be mentioned in the product description.

For trophy customers No minimum order.

3. Can I order samples before placing a bulk order?

Yes, we allow sample purchases for selected items. Please contact our team at wsales@rikaro.com.au to request samples. (Sample and freight charges will apply)

4. How long does it take to process wholesale orders?

Wholesale orders are typically processed and dispatched within 1–5 business days, depending on stock availability and order volume.

Orders placed before 1:00 PM (AEST) are usually shipped the same business day. Orders placed after the cut-off time will be shipped the next business day.

5. Do you offer exclusive territory rights?

We assess exclusivity on a case-by-case basis. Please contact us directly if you're interested in exclusive distribution within your region.

6. What payment methods do you accept?

We accept:

•  Bank Transfer
•  Credit/Debit Cards

 Payment must be made in full before dispatch, unless prior arrangements are made.

7. Can I change or cancel my order after placing it?

Most of our orders are shipped the same or next business day, depending on the cut-off time. If you need to make any changes or cancel your order, please contact us as soon as possible.

Orders can only be modified or cancelled if they have not yet been dispatched from our warehouse. Once an order is in processing or has been shipped, changes may no longer be possible and cancellation charges may apply.

8. Do you ship Australia-wide?

Yes, we ship wholesale orders across Australia using reliable courier partners like Australia Post, Direct Freight, Team Global Express, Couriers Please. Shipping charges will be calculated at checkout or included in your invoice.

9. Do you offer international shipping for wholesale?

We currently offer international shipping to New Zealand only.

For all other countries, please contact us directly with your location and order details - we’ll be happy to check if shipping can be arranged.

10. What should I do if I receive damaged or incorrect items?

Please email us within 7 days of receiving your order, along with photos of the items and your invoice number. We will assist with a replacement or credit.

11. Do you offer custom branding or private label options?

At this stage, we do not offer custom branding or private label options.

However, if this changes in the future, we’ll be sure to update our customers.

 12. How can I get updates on new arrivals or special offers?

Once you're a registered wholesale customer, you’ll receive regular email updates on new stock, exclusive offers, and promotions.