Refund & Return Policy

At Rikaro Gifts, we take pride in providing high-quality products to our wholesale partners. Please read our refund and return policy carefully, as it applies exclusively to wholesale transactions.

1. Returns Eligibility

• Returns are accepted only for damaged, faulty, or incorrect items.
  
• Claims must be made within 7 days of receiving the goods.
  
• All returned items must be:
  
• • In original condition
    
  • Unused and in original packaging
    

Accompanied by proof of purchase or invoice

2. How to Lodge a Return

To initiate a return, please email us at wsales@rikaro.com.au with the following:

• Business name & invoice number
  
• Photo evidence of damaged or incorrect goods
  
• Brief description of the issue
  

Once approved, we will provide return instructions.

3. Non-Returnable Items

The following items are non-returnable:

• Clearance or sale stock
  
• Custom or special orders
  
• Items returned without prior authorization
• Change-of-mind returns

4. Refunds & Credits

• Approved returns will be processed as store credit or replacement stock, not cash refunds.
  
• In cases where a refund is deemed necessary, it will be issued via the original payment method within 7–10 business days.

5. Shipping Costs

• If the return is due to our error (damaged or incorrect items), we will cover return shipping costs.
  
• For all other approved returns, shipping charges are non-refundable and return postage is the customer’s responsibility.

6. Damaged Goods in Transit
We carefully pack every order, but if your goods arrive damaged:

• Report the issue within 48 hours of delivery
  
• Provide photos of damaged packaging and products
• We’ll work with the courier and ensure prompt resolution

7. Need Help?

For any return-related queries, contact us at:

📧 Email: wsales@rikaro.com.au
 📞 Phone: + 61 3 9587 9554
 📍 Address: 42 Palladium Circuit, Clyde North, VIC 3978, Australia